Grievance Redressal Policy

Effective Date: 5 April 2026 Last Updated: 5 April 2026 5.1 Purpose This Grievance Redressal Policy explains how users can submit complaints or grievances relating to Vega Vidya, including concerns about account access, billing, privacy, misuse, or content. 5.2 Grievance contact The following grievance contact details should be published prominently on the website/app and used for grievance correspondence where required: Grievance Officer / Contact Person: Sujatha Chandra Designation: Grievance Officer Email: grievance@vegavidya.com Postal Address: No. 961, 9th cross, HMT Layout, Mathikere, Bangalore North, Bangalore, Karnataka 560054, India 5.3 How to submit a grievance Please include your registered email address, a clear description of the issue, relevant dates, screenshots or payment references if applicable, and the resolution you are seeking. 5.4 Process • We aim to acknowledge receipt of a grievance within a reasonable period. • For privacy-related grievances, we acknowledge them within 3 business days and aim to resolve them within 30 days and, in any event, within 90 days, subject to complexity and applicable law. • We will review the issue, request more details if needed, and communicate the next steps. • Where the grievance concerns billing, privacy, or security, we may prioritize it based on severity and legal urgency. 5.5 Limits We may be unable to resolve issues that depend on third-party platform decisions, payment network timelines, or court / regulatory processes, but we will communicate the status as reasonably possible.